Are you a skilled technician with a passion for CNC machines? We are seeking a dedicated Field Service Engineer to join our team and take on the responsibility of installing, maintaining, and troubleshooting CNC machines, with a focus on providing exceptional customer support.
Key Responsibilities:
- Install, maintain, troubleshoot, and repair CNC machines, with a focus on Citizen and Miyano machines (experience with these machines is helpful).
- Replace ball screws, motors, and cartridge spindles as needed.
- Utilize ladder and diagnostic functions on all machine controls.
- Provide phone support for troubleshooting, which may be daily and heavy at times.
- Align and adjust tools, as well as repair spindle bearings.
- Provide time study estimates and perform machine demonstrations.
- Align and interface the bar feed unit with the machine.
- Perform first part run-off to ensure machine acceptance.
- Travel to customer sites for repair and troubleshooting as required.
Qualifications:
- 2-5 years of experience in CNC machine tooling.
- Strong electrical, mechanical, and automation experience.
- Proficiency in geometry and the ability to troubleshoot mechanical and electrical systems.
- Ability to read ladder diagrams and control diagnostics.
- Willingness to travel up to 40% of the time within eleven western states (after training period completion).
- Professional interaction with customers by phone and in person.
- Clean driving record and own vehicle for travel.
- Proficiency in Microsoft Office.
- Excellent verbal and written communication skills.
- Ability to work independently and demonstrate initiative.
Candidates are needed in California, Illinois, Massachusetts, and New Jersey. If you are ready to take on a challenging and rewarding role in the CNC machine industry, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our valued customers.