Mortgage Closing Manager - Remote (EST/CST)
We are currently seeking an experienced Closing Manager to join our Closing department. The Closing Manager is responsible for overseeing the daily operations and execution of both the Doc and Funding Department; as well as liaising between Processing Underwriting, Pricing Desk, Post Closing, and Accounting on a transnational basis.
- Lead a team of 8-10 closers with a focus on driving closing to the finish line, operational improvement, and deliver superior internal/external customer service.
- Provide leadership and direction to high-performance closing team
- Actively track timeline and progress of closers onboarding and training
- Serve as the first line of defense to diffuse customer issues to management
- Develop creative and innovative ways to improve team performance
- Handle and monitor overall performance measurements and pipeline management
Rapidly growing mortgage lender looking for 2 or more Closing Managers!
- Proven track record in a customer-facing role within mortgage, financial services, insurance, banking or FinTech. Previous direct mortgage experience is preferable, but is not required
- 4+ years of team management experience
- High performance in internal/ external customer service
- High emotional intelligence and customer-centric mentality
- Proven demonstrations of improvement and tangible results
- A proven leader and mentor
- Excellent communication and relationship-building skills
- Ability to troubleshoot and tackle problems
- Highly adaptable and able to maintain composure in a fast-paced environment