CNC Service Manager

Hiring in: Indianapolis, IN

ProSearch Recruiting Partners, an independent franchise of MRINetwork specializing in recruiting for factory automation OEMs and integrators, is representing an established manufacturer of CNC machine tools in a confidential search for a Service Manager. This opportunity is ideal for a technical leader who enjoys developing service teams, improving day-to-day operations, and ensuring customers receive reliable support throughout the equipment lifecycle.

The CNC Service Manager will be responsible for:

Leading and developing field service personnel, technical support specialists, and service coordination staff.

Establishing service priorities, allocating resources, and keeping installations, repairs, and customer requests moving efficiently.

Coaching team members, strengthening technical skills, and creating accountability for quality work and responsive support.

Reviewing service results and identifying practical opportunities to improve technician productivity, issue resolution, and customer experience.

Overseeing department spending, service records, parts coordination, and operational reporting.

Supporting the team on challenging CNC equipment problems and helping resolve high-priority customer concerns.

Working with engineering, sales, and internal operations teams to address recurring service needs and improve support processes.

Visiting customer facilities as needed for technical escalations, relationship management, and service leadership.

The CNC Service Manager will have the following experience:

7+ years in CNC machine tool service, maintenance, repair, installation, or a closely related technical function.

3+ years leading technicians, service engineers, or other customer-facing technical personnel.

Strong working knowledge of CNC controls and machine tool electrical, mechanical, hydraulic, pneumatic, and drive systems.

Experience prioritizing field resources, resolving escalations, and managing service activities across multiple customers.

Ability to mentor technical employees, evaluate performance, and build a customer-focused service culture.

Sound communication, planning, and problem-solving skills, with comfort using business and service tracking systems.

Technical or business-related education preferred; equivalent professional experience will be considered.

Willingness to travel as needed to support customers and the service team.

The CNC Service Manager will be rewarded with:

Approximately $90,000-100,000 annual base salary, depending on qualifications and experience.

Comprehensive employee benefits package.

A leadership position with meaningful responsibility for technical service operations.

Opportunity to mentor an experienced service team and influence how customer support is delivered.

Direct collaboration with engineering and other business functions on operational improvements.

A chance to make measurable improvements in service quality, team effectiveness, and customer satisfaction.

Long-term professional development in the CNC machine tool industry.

Must be authorized to work in the United States without employer sponsorship. Employer uses E-Verify to confirm identity and employment eligibility.