Job description:

Service Center Technical Analyst Power Transmission & Rotating EquipmentLocation: Houston, TX (Northwest)This role is required to be on-site (no remote option at this time)Competitive Compensation, Bonus Opportunity, Full Benefits

A leading manufacturer and service provider of industrial power transmission equipment is seeking a Service Center Technical Analyst to provide technical and commercial support for repair, parts, and enclosed drive opportunities at its Houston regional service center. This individual will work closely with outside sales, procurement, manufacturing, and operations to develop technical solutions, prepare quotations, and ensure customer requirements are accurately translated into production activities.

The Service Center Technical Analyst will serve as a key liaison between sales and operations, supporting the complete process from incoming equipment inspection and failure analysis through quoting, order creation, manufacturing documentation, and customer communication. This is a hands-on, cross-functional role well suited for an individual with strong mechanical aptitude, attention to detail, and experience working with industrial equipment and ERP systems.

Provide technical product and application support to internal and external customers, including outside sales, procurement, manufacturing, and operations.

Perform visual inspections and root cause analysis of failed incoming components and equipment to support inspection and repair (I&R) quoting activities.

Document inspection findings and complete required electronic forms and technical documentation during the quotation process.

Develop I&R, replacement parts, and enclosed drive quotations in close partnership with the outside sales team.

Create Bills of Material (BOMs), manufacturing routers, assembly instructions, and testing instructions for repair and enclosed drive orders.

Develop BOMs and routers for parts orders to ensure accurate manufacturing and fulfillment.

Serve as a primary technical liaison between outside sales and operations to ensure customer requirements, technical specifications, and delivery expectations are clearly communicated.

Manage incoming parts and equipment through the service center process, including order creation and status tracking within the ERP system.

Monitor order progress and communicate timely status updates to outside sales and other internal stakeholders.

Support manufacturing and service center teams with technical information, documentation, and troubleshooting as required.

Maintain accurate and detailed records related to inspections, quotations, orders, and technical requirements.

Collaborate with cross-functional teams to ensure repair and parts orders are executed accurately, efficiently, and in accordance with customer requirements.

Support continuous improvement initiatives and other technical or operational activities as assigned.

Qualifications:

High School Diploma or equivalent required; Bachelors Degree in Mechanical Engineering or related technical discipline preferred.

7+ years of relevant experience in industrial equipment, mechanical systems, power transmission, repair services, manufacturing, or a related environment.

Experience with industrial gearboxes, rotating equipment, mechanical power transmission, or equipment repair preferred.

Working knowledge of ERP systems; Epicor experience strongly preferred.

Experience developing Bills of Material, manufacturing routers, assembly instructions, and technical documentation.

Strong mechanical aptitude with the ability to evaluate equipment and components and understand repair requirements.

Experience supporting technical sales, quoting, customer service, or manufacturing operations preferred.

Intermediate proficiency with Microsoft Office 365, including Excel, Word, Outlook, and video conferencing applications.

Strong attention to detail and commitment to accurate documentation and record keeping.

Excellent verbal and written communication skills with the ability to work effectively with customers, sales, manufacturing, and operations teams.

Self-motivated professional who can work independently while contributing effectively within a collaborative team environment.

Willingness to travel occasionally as required.

Why is This a Great Opportunity:

Excellent clientstable work environment, growing

Salary Type : Annual Salary

Salary Min : $ 100000

Salary Max : $ 125000

Currency Type : USD