Summary

Responsible for the timely and accurate handling of Customer Accounting activities, including Sales Orders, Invoicing, Customer Profile Maintenance, Credit / Collections and all other functions throughout the Sales to Collections Business Cycle. Also provides support to National Sales Force (Territory Managers {TM’s}) and Divisional Sales Managers (DSM’s). Drives the quality control of these processes in support of the company’s strategic, operational and financial goals and objectives.  This position also makes recommendations for the design of policies and procedures and plays the primary role in the implementation and enforcement of all policies and procedures within the scope of their authority.

Job Responsibilities                                     

·  Supervises subordinate staff and ensures their accomplishment of predefined goals and objectives.

·  Provides all necessary administrative and management duties related to this position on time and with minimal supervisory follow-up.

·  Performs related training to staff and new TM’s,

·  Provides territory maintenance and transitional support. 

·  Directs and participates in the day-to-day activities and initiatives of order processing, billing,  customer profile information and credit / collections.

·  Executes special order handling of key accounts, promotional offers, credit/rebills, product trades, material return processing and reconciliation. Plays a key roll in TM monthly compensation.

·  Responsible for timely and accurate completion of the company’s final written/billed numbers each month, along with various other sales, commission, bonus and promotional reports/metrics.

·  Supports the development and enhancement of processes to improve efficiency and ensure quality control across key areas such as order processing, marketing initiatives, sales promotions, and bonuses

·  Utilize the Epicor P21 ERP system in its most efficient matter to provide the most advanced and best practice tools for Hi-Line and its Customers from order processing to collections.

• Interface with IT and Epicor staff to further that goal.

Qualifications

• Associate’s or Bachelor’s Degree required.
• Ability to build and lead an integrated billing team.
• A proven track record in the areas of order processing, billing and commission reporting.
• Proficiency in Microsoft EXCEL has some helpful familiarity with ACCESS.
• Experience with an ERP system – preferably Distribution.
• Must be an energetic, intelligent, and quick learner in a fast-past environment, with excellent numeric perception.
• Excellent organizational and follow-up skills.
• Effective Written and verbal communications
• Team player with a positive and cooperative attitude in a cross-function organization. 

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents. Ability to speak effectively with individuals, customers, employees and management of organization.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.