Job description:
We are seeking a Counter Drone Support Engineer to join our growing North American Team.
The position is based in the Mclean, VA office.
Job Description:
Proactively engage customers on a regular basis to prevent issues and problems, working with the team to resolve them
Be Responsible for customer technical support, training & field operations, focusing on Customer success
Lead project execution, contract deliveries, and overall execution
Lead Support and Maintenance renewal, working directly with customers and Sales leads to ensure annual warranties and renewals are managed and received
Support sales process and sales team as a technical expert of our CUAS product
Take part in technical activities and processes with customers
Be the customers trusted advisor for all operational and technical aspects of their CUAS mission
Be responsive to customer issues, and lead Technical troubleshooting of both HW and SW related issues
Deliver local customer trainings and Demos
Required skills & experience:
Proven experience as a post sales / professional services lead, project management and tech support with focus on technology products and solutions
Working experience in technical customer support organizations and managing projects delivering products or solutions
Consistently come to work with a Positive, proactive attitude, and readily embrace a culture of change
Ability to travel up to 50% within the United States Flexibility to be responsive to customer calls outside of working hours to support customer issues (Desired) PMP certification or equivalent
Required Knowledge:
Experience working with multidisciplinary systems (SW & HW).
Familiarity of RF systems.
Familiarity with Networking & Telecommunications Desired
Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP)
Qualifications:
Required skills & experience:
Proven experience as a post sales / professional services lead, project management and tech support with focus on technology products and solutions
Working experience in technical customer support organizations and managing projects delivering products or solutions
Consistently come to work with a Positive, proactive attitude, and readily embrace a culture of change
Ability to travel up to 50% within the United States Flexibility to be responsive to customer calls outside of working hours to support customer issues (Desired) PMP certification or equivalent
Required Knowledge:
Experience working with multidisciplinary systems (SW & HW).
Familiarity of RF systems.
Familiarity with Networking & Telecommunications Desired
Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP)
Why is This a Great Opportunity:
Proactively engage customers on a regular basis to prevent issues and problems, working with the team to resolve them
Be Responsible for customer technical support, training & field operations, focusing on Customer success
Lead project execution, contract deliveries, and overall execution
Salary Type : Annual Salary
Salary Min : $ 140000
Salary Max : $ 160000
Currency Type : USD